Sentiment Master for Insurance
Unlock the emotional intelligence buried in your customer interactions- and turn frustrations into loyalty, feedback into innovation, and churn into growth.
Real-time Emotional Intelligence for Insurers
Sentiment Master is an AI-powered platform that uses natural language processing (NLP) and machine learning to detect emotion and sentiment across all customer touchpoints- voice, text, chat, CRM and Social Media
Above all we help Insurers answer the critical emotional questions:
- Why did a good client churn?
- What signals preceded a complaint?
- How can we recover trust after a claim?
- What do our customer think of our service providers?
From Raw Voice to Real-Time Emotional Intelligence in 4 powerful steps
Act with Confidence
From insight to impact.
Use our recommendations to improve messaging, personalize post-claim experiences, re-engage at-risk clients, and steer product design. We don’t just tell you what customers feel — we show you what to do about it.
Connect to your Customer
We integrate directly with your existing sources. Whether it’s voice recordings from your call center, survey comments, CRM notes, chat logs, or social media — Sentiment Master securely connects to structured and unstructured data across platforms.
Transform using our Proprietary Engine
This is where the magic happens. At the heart of Sentiment Master lies our state-of-the-art transformation engine, designed to handle noisy, multilingual, real-world data. 💡 Unlike generic tools, our engine is purpose-built for insurance and customer experience — making replication difficult and results far more relevant.
Analyse for Emotion and Sentiment
AI meets empathy. We apply advanced natural language processing (NLP) and emotion recognition models to detect nuanced emotional states such as confusion, frustration, relief, anger, and gratitude — not just “positive or negative sentiment.” Our emotional taxonomies are continuously trained on real customer interactions.
Visualise Insights in Real Time
Your emotional radar. Sentiment Master delivers insights through intuitive dashboards, emotional heatmaps, alerts, and reports. You can drill down by touchpoint, campaign, time period, or customer segment — giving your teams the clarity to act fast and stay aligned.
RomhleShow impact in 30 days
Our pilot program is designed to deliver quick, tangible value — no disruption to your existing systems.
🔹 Analyze 1–2 channels (e.g. call center or social media)
🔹 Get emotional heatmaps and sentiment dashboards
🔹 Receive strategic recommendations you can implement immediately
🔹 All within 4 weeks
